Valley Line Dispatch Wenatchee, WA

For plumbers · HVAC · electricians · roofers

You're on the job. Sam gets the phone.

When you can't pick up, Sam answers, sorts out emergencies, gets the name, number and address, quotes your trip fee, and books the job on your calendar.

Call the demo line See the 14-day deal

Your number stays the same. Sam only picks up when you don't.

Incoming · Tue 9:47 PM Example call
SamThanks for calling your company, this is Sam, and this call may be recorded. What's going on today?
CallerPipe burst in my basement, there's water everywhere.
SamLet's get someone out to you. EMERGENCY If you know where the main shutoff is, turn it off now. What's your name?
CallerDana Ruiz. 12 Orchard Lane, East Wenatchee.
SamGot it. Our trip fee is $89, and that covers the inspection plus an upfront estimate. First slot is tomorrow, 8 to 10 AM. Work for you?
Customer
Dana Ruiz
Window
Wed 8–10 AM
Address
12 Orchard Ln, E. Wenatchee
Issue
Burst pipe, basement
Booked · on your calendar · owner alerted

Run your own numbers

Voicemail is where jobs go to die

Most callers who hit voicemail don't leave a message. They call the next shop on Google. Plug in your numbers.

On a job, driving, after hours, weekends.
What a typical job brings in.
Be conservative.
Compare against

Work walking out the door, per month

$3,200
Lost jobs per month8
Sam, per month$297
Jobs Sam needs to book to pay for itself3

Sam pays for itself 3.2× over.

What happens on every call

Answers like your best front-office hire

Short, calm, and one question at a time. Sam sounds like a person who's done this for years.

1

Picks up

Day or night, when you don't. No hold music, no phone tree.

2

Triage

Burst pipe, no heat, sparking panel, roof leak: emergencies get flagged fast, or sent straight to your on-call cell.

3

Gets the info

Name, callback number, address. Each one read back to confirm.

4

States your fee

Your trip fee, clearly, once. No surprises when the truck shows up.

5

Books it

Real open windows from your calendar. You get a phone alert and it lands on your calendar.

Guardrails

What Sam won't do

  • ✕Quote repair prices. Only your trip fee, so your tech sets the real price on site.
  • ✕Diagnose the problem or promise a quick fix.
  • ✕Book outside your hours or your service area.
  • ✕Talk anyone through a gas line or an electrical panel. Gas smell or smoke means get out and call 911.
  • ✕Pretend to be human. Ask, and Sam says it's your virtual assistant.

What you get

Set up and run for you

  • ✓Script tuned to your trade, fee, hours and service area.
  • ✓Books straight into your Google Calendar.
  • ✓Phone alert on every call, with emergencies flagged.
  • ✓Optional live transfer to your on-call tech.
  • ✓A report every month: calls answered, jobs booked, after-hours catches.

Pricing · $0 setup during launch

Pick your coverage

Month to month. Switch plans or cancel anytime.

After-Hours

$297/ month

For shops that cover the phone during the day and lose the night and weekend calls.

  • Sam answers nights and weekends
  • Emergency triage and booking
  • Books to your Google Calendar
  • Phone alert on every call
  • Monthly report
Start 14-day trial
Most coverage

Full-Time

$497/ month

For owners on the tools all day who miss calls around the clock.

  • Everything in After-Hours
  • Sam catches every missed call, 24/7
  • Live transfer of emergencies to your on-call cell
  • Text alerts to you and your crew
Start 14-day trial

The 14-day deal

3 booked jobs, or you pay nothing

Card on file, $0 today. If Sam books you at least 3 jobs in 14 days, your plan starts on day 15. If not, you owe nothing and we pull it out.

Hear Sam first

Questions

Straight answers

Do I have to change my phone number?

No. Your line forwards to Sam when you don't answer, when you're on another call, or after hours. You pick which.

Will customers know it's not a person?

Sam sounds natural and keeps it short. If someone asks, Sam tells them it's your virtual assistant and keeps getting them booked.

What counts as one of the 3 jobs?

An appointment Sam books from a call you would've missed, logged and put on your calendar. Messages and test calls don't count.

What about real emergencies?

Sam asks right away. Emergencies get the soonest slot and a flagged alert, or a live transfer to your on-call number if you want. For gas, smoke or sparking, Sam tells the caller to get out and call 911 first.

Are calls recorded?

Yes. Washington requires everyone on a call to agree to recording, so Sam says so up front. You approve the greeting before it goes live.

Which plan do I need?

If most of the calls you miss come at night or on weekends, start with After-Hours. If you miss calls during the day too, or want emergencies patched straight to your cell, go Full-Time. You can switch anytime.

How long does setup take?

About an hour. We set up forwarding, connect your calendar, and make a few test calls together.

Hear it for yourself

Call Sam. Pretend your pipe just burst.

Try to stump it. Ask for a price, say you smell gas, ask if it's a robot.

Call the demo line Talk to Brandon

Billing, cancellation & refunds

Billing: plans are billed monthly in US dollars: After-Hours $297/month or Full-Time $497/month, with no setup fee. Payments are processed securely by Stripe.

Free trial: every plan starts with a 14-day free trial. A card is collected at sign-up, and the first charge happens on day 15 only if Sam booked at least 3 jobs during the trial. If Sam books fewer than 3, you owe nothing and the trial ends without a charge.

Cancellation: month to month, no contract. Cancel anytime by emailing bpolitte23@gmail.com. Service runs through the end of the paid month and you are not billed again.

Refunds: if you are billed by mistake, or Sam was down for more than 24 hours in a billing month, email us within 30 days and we will refund that month. Other partial months are not refunded.

Contact: Valley Line Dispatch, Wenatchee, Washington · bpolitte23@gmail.com · demo line (509) 740-4648.

Text alerts & privacy

Who gets texts: Valley Line Dispatch sends automated text alerts only to contractors who signed up for our service, and only to the mobile numbers the business owner lists on their signed service agreement, where they check a box to agree to receive alerts. Alerts cover calls to their business: new bookings, messages, and emergencies. We never text consumers and never send marketing.

Frequency and charges: message frequency varies with call volume. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Agreeing to texts is not required to buy the service.

Privacy: caller details (name, phone, address, and the reason for the call) are used only to deliver the service to the contractor the call was for. We do not sell or share personal information, and mobile numbers and text opt-in consent are never shared with third parties for marketing. Contractors can ask for a copy or deletion of their data at any time.